Shipping policy

Thank you for shopping with BLACKOUT moto. We are committed to providing a smooth, reliable, and efficient shipping experience for all our customers.

Order Processing Time
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day. During peak seasons or sales, processing times may be slightly extended.

Shipping Time & Delivery
Once your order has been shipped, delivery typically takes 3–7 business days, depending on your location. Delivery times may vary for remote areas.

Shipping Charges
Shipping fees are calculated based on your location and will be clearly displayed at checkout before you complete your purchase. From time to time, we may offer free shipping promotions on selected orders.

Order Tracking
After your order is shipped, you will receive a tracking number via email or SMS, allowing you to track your package in real-time.

Shipping Partners
We work with trusted courier services to ensure your order arrives safely and on time.

Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to factors beyond our control such as weather conditions, courier delays, or high order volumes.

Incorrect Address or Contact Information
Please ensure that your shipping address and phone number are accurate. BlackoutMoto will not be responsible for orders delayed or lost due to incorrect information provided by the customer.

Failed Deliveries
If a delivery attempt is unsuccessful due to customer unavailability, the courier may attempt redelivery. Additional charges may apply in some cases.

Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 24–48 hours of delivery with proof (photos/videos), and we will resolve the issue as quickly as possible.

At BLACKOUT moto, we aim to deliver not just products, but a reliable and satisfying experience — every time you shop with us.