Return Policy
Returns & Exchanges
We believe in being fair, transparent, and easy to work with. As a growing company, our return policies are designed to protect both our customers and our business while ensuring every order receives the attention it deserves.
The BLACKOUT Promise
When you purchase from BLACKOUT, you're working directly with enthusiasts who stand behind the products we sell.
We carefully select our products, provide responsive customer support, and work hard to ensure every customer has a positive experience.
If an issue arises, we'll communicate clearly, respond promptly, and work toward a fair solution.
Order Cancellations
Orders may be cancelled for a full refund prior to shipment.
Once an order has shipped, it falls under our Return Policy.
Special-order, custom, and pre-order items may be subject to a cancellation fee of up to 10% to cover supplier and payment processing costs.
Parts & Accessories Returns
Unused parts, accessories, apparel, and merchandise may be returned within 14 days of delivery.
- Item must be unused
- Original packaging required
- All accessories and documentation included
- Photos may be requested before approval
Non-Returnable Items
- Used electrical components
- Batteries
- Opened lubricants or chemicals
- Clearance items
- Final sale products
- Custom ordered products
Electric Vehicle Returns
Eligible vehicles may be returned within 7 days of delivery.
- Less than 5 miles of use
- No damage or signs of wear
- Original packaging retained
- All included accessories returned
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery.
- Provide photos of packaging
- Provide photos of the product
- Include your order number
We will work quickly to provide replacement parts, exchanges, or another appropriate resolution.
Warranty Claims
Warranty claims are handled separately from returns.
Manufacturer warranty coverage varies by brand and product. BLACKOUT may assist customers with the warranty process when applicable.
Refund Processing
Approved refunds are typically processed within 5–10 business days after inspection and approval of the returned item.
Original shipping charges are non-refundable.
Frequently Asked Questions
Do I need approval before returning an item?
Yes. All returns require a Return Authorization before shipping products back to BLACKOUT.
Who pays return shipping?
Customers are responsible for return shipping costs unless a product arrived damaged or an error was made on our end.
Can I exchange an item?
Exchanges may be approved on a case-by-case basis and must meet the same eligibility requirements as standard returns.
Can used products be returned?
Products showing signs of use, modification, damage, or excessive wear may not qualify for return or refund.
